Refunds & Returns
Last updated: 13 June 2026
This Refunds & Returns Policy applies to purchases from ADV Distro (www.advdistro.co.za), operated by AD Investments (Pty) Ltd. It is intended to comply with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits or replaces your rights under those laws. All sales are to customers aged 18 or older.
1. Faulty, Defective, or Unsafe Goods (6-Month Warranty)
Under section 56 of the CPA, all goods carry an implied warranty of quality for six (6) months from the date of delivery. If, within this period, a device, kit, or other hardware is found to be defective, unsafe, of poor quality, or not durable as can reasonably be expected, you may return it to us at our risk and expense and choose — at your election — a repair, a replacement, or a full refund. You will not be charged for returning goods that fail to meet this standard.
2. Damaged in Transit or Incorrect Items
Please inspect your order on delivery. If stock arrives damaged, leaking, short-shipped, or incorrect, contact us within 48 hours of delivery at info@advdistro.co.za, with photos where possible. We will arrange the return at our cost and send a replacement or credit/refund.
3. Change of Mind (7-Day Cooling-Off)
Under section 44 of ECTA, qualifying consumers may cancel an eligible online order within 7 days of delivery, without reason or penalty. The goods must be unused and in their original, sealed, resalable packaging. You are responsible for the cost of returning the goods; we will refund the purchase price once they are received. This cooling-off right applies to sealed hardware only and does not apply to the consumable items listed in section 4. Note that the ECTA cooling-off right protects consumers; bulk and trade orders may be subject to separate wholesale terms agreed at account level.
4. Non-Returnable Items
By law (section 42 of ECTA) and for health and hygiene reasons, the following are excluded from the change-of-mind cooling-off period and cannot be returned once opened or where the seal is broken: e-liquids, disposable vapes, prefilled and refillable pods, and coils. This exclusion does not affect your right to return such goods if they are defective or unsafe under the CPA.
5. How to Request a Return
Email info@advdistro.co.za with your order number, the item(s) concerned, the reason for the return, and photos where relevant. We will confirm the return method and address and guide you through the process.
6. Refunds
Approved refunds are made to your original payment method or as account credit by agreement. By law, a cooling-off refund is paid within 30 days of cancellation; in practice we process approved refunds within 7–14 business days. Where a return is due to a defect, damage, or our error, the original delivery charge is refunded as well; for change-of-mind returns, the original delivery charge is not refunded.
7. Your Statutory Rights
Nothing in this policy limits your rights under the Consumer Protection Act or ECTA. If we are unable to resolve a complaint, you may refer it to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission.
Contact Us
AD Investments (Pty) Ltd
Boulevard Place, Century City, Cape Town, 7441
Email: info@advdistro.co.za
Phone / WhatsApp: +27 79 566 1857